Delivery & Returns

How orders are posted from the Cheltenham shop, what delivery costs, and how to send something back.

Dispatch

Orders placed before 3pm on a working day are packed in the shop and posted that afternoon. Orders after 3pm, or at weekends, go out the next working day. Tracking arrives by email when the parcel leaves Cheltenham.

UK delivery

Royal Mail Tracked 48 is £4.95, and free on orders over £75.

Royal Mail Tracked 24 is £7.95.

Collect from the shop

Choose Collect from the shop at checkout and pay nothing for delivery. We email when it is ready at 12 Montpellier Walk, usually the same day, and you are welcome to try it on in the back room first.

Europe and further

International Tracked to Europe takes 3 to 6 days and costs £14.95, free over £200. To the United States and the rest of the world it takes 6 to 12 days and costs £24.95, free over £300.

Duties and import taxes are shown at checkout where the carrier allows; otherwise the carrier collects them on delivery.

Returns

Return anything unworn, with its tags on, within 30 days of delivery for a refund or an exchange. Bring it to the shop, or post it to 12 Montpellier Walk, Cheltenham GL50 1SD with the slip from your parcel.

Return postage is yours unless the item is faulty or we sent the wrong one; then email us and we send a prepaid label.

Refunds

We refund to the original payment method within five working days of the parcel reaching the shop. Your right to cancel any online order within 14 days of delivery is set out on the Legal page.

Last updated 3 November 2026.